Press "Enter" to skip to content

Shipping Costs & Delivery

  • UK Shipping
    • The cost of shipping depends on the weight of the item and the delivery location. The minimum charge is £9. Some items are very large and heavy, the 1800mm remote bio burner or Lillian 3 and as such will require a special pallet and special shipping to ensure they arrive in perfect condition. The cost of shipping reflects this. To get an accurate quote for the UK add your chosen products to the shopping cart and then go to the checkout and enter your location and press the button to get a shipping quote.
  • Export Shipping
    • We can ship any of our bioethanol fireplace Worldwide – including our remote control bioethanol burners. To get an accurate shipping price we need to know the chosen model, the quantity required, any accessories and the delivery location. Then we can provide a full purchase price. For export the VAT portion of the retail price as shown on the website can be eliminated if the buyer can provide a VAT number or a registered business in the country of destination.
    • The Export shipping includes the cost of crating the item to ensure that it arrives safely.
    • We cannot ship bio-ethanol fuel outside of the UK, the fuel can be purchased locally in most countries.
  • Delivery Lead Times
    • Most items are in stock and are shipped within 48 hours or next working day.
    • Some of the larger models and high cost oitems have up to 28 days depending on stock and the time of year.

If in doubt about delivery costs or delivery times please call our sales team and they can provide an up to date quotation.