Terms and Conditions

Spirit Fires Ltd T/A EASYFIRE- Registered No.06115228

Terms and Conditions

1. Making a Purchase
The following terms and conditions apply to all transactions on the Easy Fire website [www.easyfire.co.uk] owned by Spirit Fires Ltd. The placement of an order indicates your acceptance of these terms and conditions. Please read them carefully and print a copy for future use. To order goods through this website you must be at least 18 years of age and accept delivery within the UK. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.

IT IS IMPORTANT THAT YOU DO NOT SCHEDULE OR COMMENCE ANY INSTALLATION WORK UNTIL YOUR GOODS HAVE ARRIVED AND HAVE BEEN CHECKED.

The Easy Fire website is a mail order company only. Please notify us before you attempt to collect or return goods as this may not be possible until the necessary paper work has been completed.

By using this site, you agree to these terms of use. If you do not agree to these terms, you may not use this site. Easy Fire reserves the right, at any time, to modify, alter, or update these terms of use.

2. Order Acceptance and Processing.
All orders are accepted when your credit / charge / debit card is processed. Any email or other acknowledgment of your order is merely to report that your request has been received and will be looked at, and does not in any way denote acceptance of your order regardless of any wording on the email. Spirt Fires Ltd reserves the right, at any time prior to acceptance, to refuse any order or any part of an order, or to require further or better information to enable it to evaluate and/or process the order.

3. Description of Goods
All images, descriptive matter, specifications and advertising on our site are for the sole purpose of giving an approximate description of the goods. All specifications given to the Customer are approximate and intended as a guide only.

We always endeavour to ensure all product descriptions are correct, but advise customers to seek technical advice from qualified sources prior to ordering products and any work to be carried out.

Whilst we make every effort to reproduce the colours of the products correctly slight variations may occur during the print and photography process.

4. Payment and Price
We are entitled to make adjustments to the price to take account of any increase in our supplier's prices or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong whether or not the order has been confirmed. Any price changes will be advised and agreed prior to accepting your order. We ask that all goods be paid for on completion of order and that all funds are cleared prior to delivery. We accept most major credit and debit cards such as VISA, MASTERCARD and MAESTRO. On the order you must provide us with your exact billing address and telephone number - the address and telephone number your credit card bank has on file for you. Incorrect information will cause a delay in processing your order. PLEASE NOTE: We only accept Debit/Credit card payments from cards registered to an address within the UK.

In the event that there is a pricing error on the website then spirit Fires Ltd will not be bound to honour any orders made at that price.

5. Delivery Information
We aim to deliver most products within 30 working days if possible however some items may take longer. Please note however that all delivery dates given are only and always provisional. Goods are subject to availability and delay in delivery of goods is sometimes outside of our control. If an order cannot be successfully completed due to the purchaser being unable to accept the goods on the date agreed, then a redelivery charge may be applicable. This cost would then be borne by the purchaser.

If goods are ordered over the weekend or on a bank holiday the order date is taken as the following working day for delivery purposes. If a delivery would normally fall due over the Christmas shut down period the delivery period may be extended to a later date.

After completion of your order please check your receipt and ensure that all the details are correct.

Please ensure that all goods are checked by yourself and we ask that any problems are reported to our customer services team on 01325 327221 within 48 hours of delivery.

Provided you have notified us of a problem with the goods within 48 hours of delivery, then we will (subject to stock availability) make good any shortage, and replace or repair any damaged items.

As soon as we have delivered the goods to your door you will be responsible for them. We will only deliver to the address on the order and goods will not be left without a signature unless authorised by the person named on the order.

From the time of receipted delivery of the goods, any loss or damage to the goods shall be at your own risk.

6. Cancellations and Returns
According to The Consumer Protection (Distance Selling) Regulations 2000 and in the unlikely event that you are not satisfied with your purchase for any reason, you have the right to cancel your order within 7 working days from the day after the date of delivery. To exercise your right of cancellation you must give written notice by post, email or fax, giving details of goods ordered and the delivery details. For full details of how to return goods please contact our customer services team on 01325 327221.

All non faulty goods must be returned within 7 working days starting from the day after receipt of the goods, and we ask that all goods are returned safely in their original packaging at the customers cost via a courier service of your own choice. Please note that this is done entirely at your own risk, and you should always ensure that you obtain proof of postage / delivery for your reference. Always inform our customer services team regarding the details of any goods you intend to return. Please note that we can only accept returned items from registered courier services, and that customers are unable to return items in person. If the Goods are not returned to the Company in perfect condition the Company will claim against the  Buyer any loss for damages reserved for breach of the Buyer’s statutory duty of care.

We reserve the right to not accept any products where the packaging is damaged or defaced and therefore unsuitable for resale. We will refund your money on orders within 30 days of the cancellation. Returns outside 30 days will not be accepted. Any returns notified after 7 days but within 30 days may be subject to an additional 25% restocking charge. On cancellation for any reason, you must return the goods at your own cost unless we agree otherwise or we confirm that you may dispose of the goods.

Where the goods are being returned because they are faulty, incorrect or damaged then we will arrange collection of the goods using our nominated courier.

Please note that if you wish to cancel you agree to:
a - notify the company in writting within 7 working days of delivery.
b - a statutory duty of care for the goods.
c - to pack the goods back in the original packaging and arrange, at your cost, to return the goods to the Company with 30 days of receipt of the Goods.
d - to exercise care for the Goods and to ensure the goods are insured against transport damage.

If you have any questions regarding cancellations, or returns then please call our customer services team on 01325 327221.

Due to the value, size and weight of the balanced flue gas fires we sell, these items are not covered by distance selling regulations and are sold to customers on that basis and this must be accepted at checkout. It is strongly advised to consult the specification sheets and have a site survey performed before buying this style of fireplace. Due to the nature of Bio-Ethanol fuel this is not covered by distance selling regulations and is sold to customers on that basis and this must be accepted at checkout.

7. Guarantees
All our products are covered by a 12 month guarantee unless specified otherwise.

Terms and Conditions do not affect your statutory rights.

8. Privacy Policy
Spirit Fires Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfillment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

9. Copyright
All rights in the site design, text, graphics and other content, interfaces, and the selection and arrangements thereof belong to Spirit Fires Limited. All rights are reserved save as set out below. Permission is granted to electronically copy and to print hard copy portions of this site for the sole purpose of placing an order with Spirit fires Ltd or using this site as a shopping resource. Any other use of materials on this site, including reproduction for purposes other than those noted above, modification, distribution, or republication is strictly prohibited.

About:
Access to, use of and shopping at www.easyfire.co.uk is provided by Spirit Fires Limited on the terms and conditions as stated on this page. By using and or continued use of the websites you agree to be bound by these terms, which shall take effect immediately on your first visit to the website. If you do not agree to be bound by all of the following terms please do not access, use and shop at easyfire.co.uk.

Addition to Copyright
All of the content presented in any shape or form located on the website is professionally authored and the sole ownership of Spirit Fires Limited. You may not copy, reproduce, republish, disassemble, decompile, reverse engineer, download, post, broadcast, transmit, make available to the public, or otherwise use easyfire.co.uk content in any way except for your own personal, non-commercial use. You also agree not to adapt, alter or create a derivative work from easyfire.co.uk except for your own personal, non-commercial use.

Any persons, websites and website owners, but not limited to, in breach might be pursued by Spirit Fires Limited. For Product Descriptions terms, please see 'Description of Goods'

10. Disclaimer and Limitations on Spirit fires Ltd Liability
WITHOUT PREJUDICE TO STATUTORY RIGHTS AFFORDED TO PURCHASERS OF PRODUCTS, THE INFORMATION AND MATERIALS CONTAINED IN THIS SITE, INCLUDING, WITHOUT LIMITATION, TEXT, GRAPHICS, AND LINKS, ARE PROVIDED ON AN "AS IS" BASIS WITH NO WARRANTY, AND IN PARTICULAR, SPIRIT FIRES LIMITED DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS SITE IS ACCURATE, COMPLETE OR CURRENT, OR THAT USE OF THE SITE IS FREE OF RISK OF VIRUSES OR OTHER DAMAGE. PRICE AND AVAILABILITY INFORMATION IS SUBJECT TO CHANGE WITHOUT NOTICE. PRODUCTS PURCHASED FROM SPIRIT FIRES LIMITED AND RELATED SERVICES, WHICH ARE PROVIDED BY SPIRIT FIRES LIMITED, ARE WARRANTED IN ACCORDANCE WITH LAW, AND NOTHING HEREIN IS TO BE TAKEN TO EXCLUDE OR RESTRICT ANY RIGHTS, WHICH APPLICABLE LAW GRANTS TO CONSUMERS IN RESPECT OF SUCH PRODUCTS OR SERVICES. INDIVIDUAL PRODUCTS MAY BE THE SUBJECT OF ADDITIONAL WARRANTIES OR GUARANTEES GIVEN BY THEIR MANUFACTURERS DIRECTLY. SUCH WARRANTIES ETC. ARE NOT ENFORCEABLE AGAINST SPIRIT FIRES LIMITED, BUT ONLY AGAINST THE PERSON GIVING THEM.

SPIRIT FIRES LIMITED RESERVES THE RIGHT TO AMEND THE TERMS. ANY SUCH CHANGES WILL BE DOCUMENTED ON THIS WEBSITE.

WHILST SPIRIT FIRES LIMITED WILL MAKE EVERY EFFORT TO ENSURE THE QUALITY SHOWN IS ACCURATE, WE CANNOT BE HELD LIABLE FOR ANY ERRORS THAT MAY OCCUR FROM TIME TO TIME WITH REGARD TO STOCK AVAILABILITY. CUSTOMERS WILL BE ADVISED OF ANY SHORTAGES BY OUR CALL CENTRE.